Plans change. Tell us as early as you can.

You may withdraw or change a pending request at any time by contacting Pet Ops. There is no cancellation fee for a request that has not been accepted.

Please give at least 24 hours' notice to cancel or reschedule confirmed care. Pet Care Deck does not automatically charge a cancellation fee. If the business proposes a late-cancellation fee, it must have been clearly disclosed and agreed before confirmation, and must be a reasonable estimate of the loss caused by holding the time.

Tell the team about emergencies, sudden illness, unsafe weather or genuine welfare concerns. The business will consider the circumstances reasonably and may waive any disclosed fee. Recurring care can be ended for future visits; completed services and a properly disclosed, reasonable late-cancellation amount may still be payable.

The business will contact you as soon as practical and offer a reasonable rebooking, credit or refund for the service not supplied. No cancellation charge applies where the business cancels.

These options do not limit remedies available under the Australian Consumer Law, including where a service fails to meet a consumer guarantee.

Use the contact details below and include your name, pet, service date and requested change. A cancellation is effective when received; keep the reply for your records.