Get help from Pet Ops

Include your name, pet, booking or invoice reference and a short description of what you need. Do not email card numbers, passwords or identity documents.

Pet Care Deck support is not an emergency service. If a person is in immediate danger, contact emergency services. For an urgent animal health concern, contact your veterinarian or the nearest emergency vet, then tell the care team as soon as it is safe to do so.

Explain what happened and the outcome you are seeking. The business will review relevant booking, care and payment records and respond within a reasonable time. If a card payment looks wrong, contact the business before paying again.

Raising a complaint does not remove any right or remedy available under the Australian Consumer Law or applicable privacy law.